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Shipping policy

 

At PetPlayTime, we aim to make your shopping experience as smooth as possible. We understand you're excited to receive your gifts and pet products, especially during the festive season! Please read our shipping policy below to know what to expect.

1. Processing Time

We process all orders within 1-3 business days (Monday to Friday, excluding public holidays). During the busy Q4 period (Christmas, New Year) and wedding season, processing may take an additional 1-2 days due to high demand.

2. Shipping Rates

Shipping costs are calculated at checkout based on the total weight, size, and destination of your order. You can view the final shipping cost on the checkout page before completing your purchase.

  • Domestic Shipping (Germany):

    • We offer both standard and express shipping options.

    • Free shipping is available for orders that meet a specific minimum purchase amount.

  • International Shipping:

    • Rates vary by country and will be shown at checkout.

3. Estimated Delivery Time

Delivery times are in addition to the processing time. Please note that these are estimates and can vary depending on the destination and external factors.

  • Germany (Domestic): 3-7 business days

  • International: 7-21 business days (depending on the destination and customs clearance)

Special Note for Q4 and Wedding Season: To ensure your gifts arrive on time, we recommend placing your orders well in advance. Shipping carriers often face delays during these peak seasons.

4. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number. You can use this number to monitor the status and location of your package.

5. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at bergogintas@gmail.com within 7 days of the estimated delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

6. Customs and Import Taxes

For all international orders, the customer is responsible for any customs duties, taxes, or fees that may be applied by the destination country's customs office. PetPlayTime has no control over these charges and cannot predict what they may be.